• Let us know (in the form beneath the FAQ) if you do not see your question answered here.

    We are happy to add it.

  • FAQs

    Pricing, Membership, Guarantees--It's All Here For You Inquisitive Types

    How much time does it take to use Veeto?

    If you're a member, it takes about 90 seconds per use-case. If you're a non-member, it might take 190 seconds, which is about the amount time it takes to pop a bag of popcorn.

     

    Tell us your complaint, which company it's against and what you think would be a fair resolution, and then give us key details about the product or service at issue and the actions you've taken so far.

    I have an idea for a new Veeto Use-case. How can I suggest it?

    Awesome! Please drop us a note by email so we can get your idea added to our library of use-cases.

    You keep using that word...what is a "use-case?"

    A “use-case” is simply the term we use for each reason you would want to use Veeto or, put another way, each issue you would want to Veeto (see what I did there?). It could be that you want your $5 back for a gallon of milk that spoiled prior to its expiration date. It could be that your refrigerator manufacturer is denying your $600 warranty repair claim, and you think wrongfully so.

     

    The number of use-cases Veeto can help you with is almost innumerable. Really, any reason you might think a company owes you money back is an opportunity for Veeto to help. Most people encounter at least 2 or 3 of these per month. Rather than having to just walk away from whatever money you might be entitled to, Veeto now makes it quick and easy to put that money back in your pocket--which very quickly adds up!

    What are some examples of use-cases Veeto has solved?

    We've gotten Veeto customers money back for products purchased at big-box retailers that did not meet expectations, including things like groceries, tools, cleaning products, and more. We've gotten a Veeto customer over $600 back for a refrigerator repair warranty claim that had been previously denied. We've gotten $85 back for a car battery that went bad before the end of its warranty period. We've handled thousands of service contract cases in which a customer wanted to get out of a contract early without paying termination fees--cell phone contracts, cable contracts, alarm contracts, gym contracts--we've solved a ton of these and have never lost a case!

     

    The mantra to remember is simply, "Any purchase, Any company." Veeto Power is a panacea for buyer's remorse. Use it anytime you want your money back.

    That's another word you keep using...what is "Veeto Power?"

    Veto power is the privilege presidents have to stop any action they disagree with, and Veeto Power (notice the double e) is its plebeian cousin. Whereas veto power is for presidents, Veeto Power is for you and me.

     

    In abstract, Veeto Power is your privilege, as a Veeto user, to resolve legal consumer issues in a way you deem fair.

    Does Veeto guarantee results?

    No, we do not guarantee results. Instead, we give Veeto members historical data on our performance so far, and we let you judge whether you think we can get the result you want. Note that, so far, we have never lost a case, which means our success rate is 100%. More important, though, is the fact that the aggregate ROI for Veeto members is greater than 100%, which means that we've not only gotten Veeto members exactly what they wanted, but we've also gotten them a little more in some cases.

     

    Yes, we are good at this. No, we probably should not expect our success rate to always be 100%, as more people sign up to use Veeto for a greater variety of use-cases. But we do expect that our win rate will always be compellingly high. Otherwise, we wouldn't be doing this.

     

    Plus, members enjoy our Veeto Power Satisfaction Guarantee policy.

    How can I earn free Veetoes?

    You can earn free Veetoes by inviting your friends to use Veeto. Learn more by reading “How To Earn Free Veetoes” on the blog.

    Do I have to be a member to use Veeto?

    No! You can purchase Veetoes without being a member. However, you will be paying full, non-member price using your credit card as opposed to taking advantage of our membership benefits and discounts. And each non-member case-fee is custom-quoted.

     

    So if you would like Veeto's help but do not wish to be a member, send us a note with a description of your issue, and please make clear that you wish to request non-member service.

    How much does it cost to use Veeto?

    Members pay $40 per month for unlimited Veetoes.

     

    In addition to unlimited Veetoes, members enjoy exclusive benefits such as:

    • Veeto Power Satisfaction Guarantee policy.
    • Advance notice of new use-cases, exclusive sales, and promotions.
    • $20 off your membership fee per new member you refer: every two referrals earns you free membership for a month.
    • Complimentary access to the Veeto community's crowd-sourced legal fund (which is how we bankroll case costs for members that average about $150 per case).

    Last thing: while there is no guarantee that Veeto will do this for any one case, Veeto will often select certain cases from members and bankroll full legal action when simply sending a demand letter does not yield your desired resolution. This is an added member benefit. In those cases, Veeto will bakroll the necessary legal action and if/when the member wins his/her case, Veeto simply asks for members to repay Veeto's expenses, plus 35% of the balance the member won from the action.

     

    Example, say a member is seeking $5,000 and does not get it after sending a legal demand letter. Veeto could, at its discretion, choose to bankroll that case, covering all legal expenses on behalf of the member--so that the member does not have to pay anything out of pocket. And if/when that action is successful--let's say the case results in that member winning the $5,000 he sought, plus expenses of, say, $500--for a total of $5,500 won. That member would pay Veeto its $500 of expenses, plus 35% of $5,000.

     

    This is a highly demanded member benefit, and one Veeto is happy to offer. But let us be clear that we do not bankroll every case, and we may not bankroll a case for you should you become a member. However, all members enjoy full access to Veeto's legal demand library and software, which is what your $20/month membership fee pays for.

    I want to work for Veeto. How do I join the team?

    Send us a note via email explaining why you're passionate about justice.

     

    If you haven't already, just signup to get your Veeto Power (free) by submitting your email address in the white section above. We'll email you, and you can reply to introduce yourself.

    How can I become a Veeto member?

    Look down.

  • Have a question you did not see answered in the FAQ?

    No problem. Submit your question here.

  • Are you ready to veeto your problem now?

    It only takes 1 minute to set up your free account.

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VEETO TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND ALL OTHER VEETO SERVICES (AS EACH IS DEFINED BELOW). IF YOU DO NOT AGREE TO ALL OF THE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE OR ANY VEETO SERVICE. BY ACCESSING OR USING THE WEBSITE AND SERVICES , YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THE TERMS OF USE SET FORTH BELOW. THIS AGREEMENT APPLIES ONLY TO THE USE OF THIS WEBSITE, AND DOES NOT EXTEND TO ANY LINKED THIRD PARTY WEBSITES.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

Please refer to our P​rivacy Policy,​ C​ommunity Terms & Conditions,​ and Veeto Service Agreement and Procedures,​ each of which is incorporated by reference herein. References to ‘user,’ ‘you,’ or any similar term mean any person, whether a visitor or a member, who has accepted these Terms of Use. References to 'Veeto,’ ‘we,’ ‘us,’ or ‘our’ mean Veeto LLC, Inc., a company organized in North Carolina with its corporate address at 310 S Harrington Street, Raleigh, NC 27603, and any legal entity that is controlled by Veeto LLC.

Article 1: Scope of Terms of Use

These Terms of Use govern your use of the website (Veeto.co) and all applications and software accessed through this website (“Website”), and all services provided by Veeto whether or not through the Website (the Website and such services are referred to as the “Services”), whether you are a Visitor (you are only browsing the Website) or a Member (you have registered on this Website). You understand that certain Services may be conditioned upon your acceptance of a separate agreement specifying additional terms applicable to such Services (“Service Agreements”). The Service Agreements supplement these Terms of Use, but (a) only with respect to the Services described in each Service Agreement, and (b) to the extent a conflict exists between the terms of these Terms of Use and the Service Agreement, the terms of the Service Agreement shall control.

Article 2.: Eligibility

You must be at least the age of majority in your state to use this website.

Article 3: Access to Veeto Website and Services

3.1 Veeto is not a law firm or a substitute for a law firm, and does not provide legal advice or services. Neither receipt of information from this website, nor use of Veeto's Website and Services or interaction with any Veeto employee or agent creates an attorney­-client relationship between you and Veeto and its parent company Veeto LLC, Veeto’s Website and Services provide self­help and informational materials about legal issues, legal developments, and a standard process for resolving your consumer complaints at appropriate times. Such materials and processes are intended to facilitate your switch to a new carrier and may not reflect the most current legal developments, may not be the sole means to accomplish the goal of switching carriers, and are not necessarily the best approach for doing so based on your unique facts and circumstances. These materials and Services are not intended, and should not be taken, as legal advice on any particular set of facts or circumstances. You should contact an attorney for advice on specific legal questions regarding legal rights, defenses, or strategies regarding your complaint. You should also consult an attorney with any questions regarding the legality of Veeto’s Services and their potential impact on your credit rating, financial standing, and future relationships with the company your complaint is about. In any event, you acknowledge that you should not act or rely on any information provided to you by Veeto or obtained through the Website without consulting an attorney.

3.2 You agree that use of this Website and any and all Veeto Services are provided on an as-­is basis.