• Let us know (in the form beneath the FAQ) if you do not see your question answered here.

    We are happy to add it.

  • FAQs

    Pricing, Membership, Guarantees--It's All Here For You Inquisitive Types

    How much time does it take to use Veeto?

    If you're a member, it takes about 90 seconds per use-case. If you're a non-member, it might take 190 seconds, which is about the amount time it takes to pop a bag of popcorn.

     

    Tell us your complaint, which company it's against and what you think would be a fair resolution, and then give us key details about the product or service at issue and the actions you've taken so far.

    I have an idea for a new Veeto Use-case. How can I suggest it?

    Awesome! Please drop us a note by email so we can get your idea added to our library of use-cases.

    You keep using that word...what is a "use-case?"

    A “use-case” is simply the term we use for each reason you would want to use Veeto or, put another way, each issue you would want to Veeto (see what I did there?). It could be that you want your $5 back for a gallon of milk that spoiled prior to its expiration date. It could be that your refrigerator manufacturer is denying your $600 warranty repair claim, and you think wrongfully so.

     

    The number of use-cases Veeto can help you with is almost innumerable. Really, any reason you might think a company owes you money back is an opportunity for Veeto to help. Most people encounter at least 2 or 3 of these per month. Rather than having to just walk away from whatever money you might be entitled to, Veeto now makes it quick and easy to put that money back in your pocket--which very quickly adds up!

    What are some examples of use-cases Veeto has solved?

    We've gotten Veeto customers money back for products purchased at big-box retailers that did not meet expectations, including things like groceries, tools, cleaning products, and more. We've gotten a Veeto customer over $600 back for a refrigerator repair warranty claim that had been previously denied. We've gotten $85 back for a car battery that went bad before the end of its warranty period. We've handled thousands of service contract cases in which a customer wanted to get out of a contract early without paying termination fees--cell phone contracts, cable contracts, alarm contracts, gym contracts--we've solved a ton of these and have never lost a case!

     

    The mantra to remember is simply, "Any purchase, Any company." Veeto Power is a panacea for buyer's remorse. Use it anytime you want your money back.

    That's another word you keep using...what is "Veeto Power?"

    Veto power is the privilege presidents have to stop any action they disagree with, and Veeto Power (notice the double e) is its plebeian cousin. Whereas veto power is for presidents, Veeto Power is for you and me.

     

    In abstract, Veeto Power is your privilege, as a Veeto user, to resolve legal consumer issues in a way you deem fair.

    Does Veeto guarantee results?

    No, we do not guarantee results. Instead, we give Veeto members historical data on our performance so far, and we let you judge whether you think we can get the result you want. Note that, so far, we have never lost a case, which means our success rate is 100%. More important, though, is the fact that the aggregate ROI for Veeto members is greater than 100%, which means that we've not only gotten Veeto members exactly what they wanted, but we've also gotten them a little more in some cases.

     

    Yes, we are good at this. No, we probably should not expect our success rate to always be 100%, as more people sign up to use Veeto for a greater variety of use-cases. But we do expect that our win rate will always be compellingly high. Otherwise, we wouldn't be doing this.

     

    Plus, members enjoy our Veeto Power Satisfaction Guarantee policy.

    How can I earn free Veetoes?

    You can earn free Veetoes by inviting your friends to use Veeto. Learn more by reading “How To Earn Free Veetoes” on the blog.

    Do I have to be a member to use Veeto?

    No! You can purchase Veetoes without being a member. However, you will be paying full, non-member price using your credit card as opposed to taking advantage of our membership benefits and discounts. And each non-member case-fee is custom-quoted.

     

    So if you would like Veeto's help but do not wish to be a member, send us a note with a description of your issue, and please make clear that you wish to request non-member service.

    How much does it cost to use Veeto?

    Members pay $40 per month for unlimited Veetoes.

     

    In addition to unlimited Veetoes, members enjoy exclusive benefits such as:

    • Veeto Power Satisfaction Guarantee policy.
    • Advance notice of new use-cases, exclusive sales, and promotions.
    • $20 off your membership fee per new member you refer: every two referrals earns you free membership for a month.
    • Complimentary access to the Veeto community's crowd-sourced legal fund (which is how we bankroll case costs for members that average about $150 per case).

    Last thing: while there is no guarantee that Veeto will do this for any one case, Veeto will often select certain cases from members and bankroll full legal action when simply sending a demand letter does not yield your desired resolution. This is an added member benefit. In those cases, Veeto will bakroll the necessary legal action and if/when the member wins his/her case, Veeto simply asks for members to repay Veeto's expenses, plus 35% of the balance the member won from the action.

     

    Example, say a member is seeking $5,000 and does not get it after sending a legal demand letter. Veeto could, at its discretion, choose to bankroll that case, covering all legal expenses on behalf of the member--so that the member does not have to pay anything out of pocket. And if/when that action is successful--let's say the case results in that member winning the $5,000 he sought, plus expenses of, say, $500--for a total of $5,500 won. That member would pay Veeto its $500 of expenses, plus 35% of $5,000.

     

    This is a highly demanded member benefit, and one Veeto is happy to offer. But let us be clear that we do not bankroll every case, and we may not bankroll a case for you should you become a member. However, all members enjoy full access to Veeto's legal demand library and software, which is what your $20/month membership fee pays for.

    I want to work for Veeto. How do I join the team?

    Send us a note via email explaining why you're passionate about justice.

     

    If you haven't already, just signup to get your Veeto Power (free) by submitting your email address in the white section above. We'll email you, and you can reply to introduce yourself.

    How can I become a Veeto member?

    Look down.

  • Have a question you did not see answered in the FAQ?

    No problem. Submit your question here.

  • Are you ready to veeto your problem now?

    It only takes 1 minute to set up your free account.

All Posts
×
×

Thanks for using Veeto. These terms of service ("Terms") cover your use and access to the products, services, software, platform and websites (collectively, "Services") provided by Veeto LLC and any of our affiliates (collectively, "Veeto"). By using our Services, you agree to be bound by these Terms as well as our Privacy Policy. If you are using our Services as the employee or agent of an organization, you are agreeing to these Terms on behalf of that organization.

You must be the legal age of majority in your state of residence or otherwise able to form a binding contract with Veeto in order to use the Services. In no event is use of the Services permitted by those under the age of 13.

1. Acceptance

THESE TERMS AND CONDITIONS (“TERMS”) ARE A LEGAL, BINDING AGREEMENT BETWEEN VEETO LLC, (“WE” OR “VEETO”), AND YOU, THE PURCHASER OR RECIPIENT OF SOFTWARE CONSULTING SERVICES FROM US (“YOU” OR “PURCHASER”). ACCEPTANCE OF THESE TERMS IS A CONDITION TO OUR PROVISION OF THE SERVICES TO YOU. YOU ACCEPT THESE TERMS BY EITHER (a) CONFIRMING BY EMAIL THAT YOU ACCEPT THE TERMS; (b) INSTRUCTING US TO PROCEED WITH THE SERVICES; OR (c) PAYING ANY DEPOSIT REQUIRED, OR MAKING PART OR FULL PAYMENT FOR THE SERVICES, SET OUT IN OUR INVOICE TO YOU. YOU AGREE THAT EACH INTERACTION BETWEEN YOU AND US, AND EACH REQUEST FOR OR DELIVERY OF SERVICES IS SUBJECT TO THESE TERMS. IF YOU DO NOT AGREE TO ANY OR ALL OF THESE TERMS YOU MAY NOT USE OUR SERVICES. THESE TERMS INCLUDE A MANDATORY ARBITRATION PROVISION.

2. Veeto is Not a Law Firm and Does Not Provide Legal Advice

Veeto provides a platform for legal information and self-help. The information provided by Veeto along with the content on our website related to legal matters ("Legal Information") is provided for your private use and does not constitute legal advice. We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your selection of forms or dispute letters, or apply the law to the facts of your situation.

If you need legal advice for a specific problem, you should consult with licensed attorney. Neither Veeto nor any Legal Information provided by Veeto is a substitute for legal advice from a qualified attorney licensed to practice in an appropriate jurisdiction. As Veeto is not a law firm, please note that any communications between you and a Veeto may not be protected as confidential information under the attorney-client privilege doctrine.

Your use of the Services does not create an attorney-client relationship between you and Veeto, or between you and any Veeto employee or representative. Unless you are otherwise represented by an attorney, you represent yourself in any legal matter you undertake through our Services.

3. Purchase of Services

You agree to purchase from us membership access to our platform for legal information and self-help Services. As consideration for the Services, you agree to pay the fees set forth in the Invoice (the “Fees”). Paid Fees are non-refundable. Payments for Fees will be billed in advance (as specified in the Invoice) and will be due upon your receipt of an Invoice. In the event you fail to make timely payments when due, Veeto may discontinue, terminate or suspend the Services, without incurring any liability to you. Despite any such discontinuation or suspension, you acknowledge and agree that you will be required to pay all Fees due. Your agreement to enter into this Agreement is neither contingent on the delivery of any future functionality or features or on the delivery of any other services, nor is it dependent on any oral or written comments made by or on behalf of Veeto regarding future functionality or features.

4. Proprietary Rights

All Services developed, owned or controlled by Veeto (as applicable) (the “Services”) are and will remain the sole and exclusive property of Veeto. You will not take any actions inconsistent with Veeto’s ownership of each of Veeto’s rights in and to the Services.

5. Disclaimer of Warranties

You agree and warrant that:

(a) you have obtained any and all required licenses, permits, and other authorizations required by any law, regulation, or government or regulatory authority to conduct your business as presently conducted, including offering and selling the products and services that are the subject of the Services that Veeto provides to you;
(b) you have disclosed the existence of any federal or state decrees, orders, or consent agreements, and any pending formal or informal government investigations, and you further represent and warrant that if you become involved or named in any action, investigation, complaint or other proceeding by or before any governmental or regulatory authority, or any private party, you will immediately provide notice to Veeto of such action, investigation, complaint or other proceeding;
(c) you will ensure that your employees, contractors and agents comply with the foregoing; and
(d) you shall (i) provide true, accurate, current and complete information about yourself if prompted by the registration form; and (ii) maintain and update this information to keep it true, accurate, current, and complete.

6. Indemnification

You agree to indemnify, defend and hold harmless Veeto and its members, directors, officers and affiliates, successors and assigns from and against any liabilities, damages, costs and expenses (including reasonable attorney’s fees) resulting from a third party claim or investigation relating to or arising from your, your affiliates’, or your or their employees’, contractors’ or agents’ activities with respect to the Services Veeto provides to you or any breach of the warranties you made above. This obligation remains in effect for a period of five (5) years from the date of each Service purchased or received by you, and remains in effect thereafter for all claims made or investigations initiated during that period.

7. Disclaimer of Representations and Liability

Please read this section carefully as it affects your rights.

The information, software, products, and services made available through Veeto may include inaccuracies or typographical errors. Veeto and/or its suppliers may at any time make improvements or changes to our Services. Information received via Veeto should not be relied upon for personal, medical, legal, or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation. In short, your use of our Services is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, VEETO AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. INFORMATION AND OPINIONS RECEIVED FROM VEETO SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VEETO, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT VEETO HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

VEETO'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL IN NO EVENT EXCEED THE GREATER OF $10 OR THE AMOUNT PAID BY YOU TO VEETO FOR THE 12 MONTHS PRECEDING THE SERVICES IN QUESTION.

YOU ACKNOWLEDGE THAT VEETO WOULD NOT HAVE ENTERED INTO THIS AGREEMENT BUT FOR THE LIMITATIONS CONTAINED IN THIS SECTION.

8. Termination

You or we may terminate our relationship at any time by discontinuing the provision or purchase of Services. These terms survive termination for any reason, and continue to apply indefinitely to any Services purchased or received hereunder and all matters relating to such Services or their use, including without limitation the use restrictions, warranties, indemnification, limitation of liability and mandatory arbitration provided herein.

Veeto reserves the right, in its sole discretion, to downgrade or terminate your access to the Services, for any reason and at any time without prior notice. For example, we may suspend or terminate your use of the Services if you are not complying with these Terms, or if you are using the Services in a manner that would expose us to legal liability, disrupt the Services or disrupt others' use of the Services.

If Veeto elects to terminate your account, Veeto will provide you with notice at your registered email address. Veeto also reserves the right to modify or discontinue, either temporarily or permanently, any part of its Services with notice. You agree that Veeto will not be liable to you or to any third party for any modification, suspension, or discontinuance of your membership in the Services.

9. License Grant

Subject to your compliance with these Terms, you are hereby granted a non-exclusive, limited, non-transferable, revocable license to use the Services as we intend for them to be used. As a registered Veeto member, you are licensed to keep, for your own personal records, electronic or physical copies of documents you have created on Veeto. You may not copy the content of Veeto's forms or letters for use or sale outside of Veeto. Any rights not expressly granted in these Terms are reserved by Veeto.

When you transmit user content on Veeto, you hereby grant Veeto and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any such content, including throughout the world in any media. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

Resale or unauthorized distribution of materials obtained from Veeto is strictly prohibited. Use of these materials is for your personal or business use. Any resale or redistribution of our materials requires the express, written consent of Veeto.

10. Intellectual Property Rights

Veeto retains all right, title and interest in and to its products and services, including, without limitation, software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, and all related intellectual property rights. Except as otherwise provided in this agreement, you may not, and may not permit others to:

(a) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our products and services;
(b) sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt or edit any of our products and services; or
(c) circumvent or disable any security or technological features of our products and services.

The design, text, graphics and selection and arrangement thereof and services and the legal forms, letters documents, guidance and all other content found on our website ("Service Content") are copyright © Veeto LLC. All rights reserved.

Nothing in these Terms or the Services should be understood as in any way granting any license or right to use any of Veeto's trademarks displayed on our website. All goodwill generated from the use of Veeto's trademarks is reserved for the use of Veeto, exclusively.

11. Dispute Resolution By Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR RIGHTS.

Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Service Department at 415-779-8386. You can also email us at member@veeto.co.

However, if Veeto is not able to resolve a dispute with you after attempting to do so informally, then as a condition to your use of the Services we mutually agree to resolve such dispute through binding arbitration under the auspices of JAMS Alternative Dispute Resolution (" JAMS"). JAMS will administer any such arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in the United States county where you live or work, Raleigh (NC), or any other location as to which we may then mutually agree. A party seeking arbitration must first send to the other, by certified mail, a written notice of dispute.

Any notice to Veeto should be addressed to Veeto LLC, PO Box 99634, Raleigh, NC 27624, Attention: General Counsel. Any notice to you shall be sent to your address or email address, as set forth in Veeto's records of account, or such other legal address as Veeto is able to identify.

You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed.

Notwithstanding our agreement to arbitrate our disputes as provided above, the following exceptions will apply to the resolution of disputes between us:

(a) Either you or Veeto may assert claims, if they qualify, in small claims court in Raleigh, North Carolina or in any United States county where you live or work without first engaging in arbitration or the informal dispute-resolution process described above.

(b) Veeto may bring a lawsuit against you in any court of competent jurisdiction solely for injunctive relief to stop any unauthorized use or abuse of the Services without first engaging in arbitration or the informal dispute-resolution process described above.

(c) Veeto may bring a lawsuit against you in any court of competent jurisdiction solely for injunctive relief to stop any intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above.

In the event that the agreement to arbitrate provided herein is found to be inapplicable or unenforceable for any reason, then as a condition to your use of the Services we agree that any resulting judicial proceedings will be brought in the federal or state courts of Raleigh, North Carolina, and by your use of the Services you expressly consent to venue and personal jurisdiction of the courts therein.

Veeto may, in the future, make changes to these provisions regarding dispute resolution and arbitration by providing notice in accordance with the section of these Terms entitled "Modifications" below. You may reject any changes made during your Membership by sending us written notice. Such notice must be given within thirty (30) calendar days of the notice of modification to the following address: Veeto LLC, PO Box 99634, Raleigh, NC 27624, Attention: General Counsel.

12. Controlling Law

These Terms will be governed by North Carolina law except for its conflicts of laws principles.

13. Entire Agreement

These Terms constitute the entire agreement between you and Veeto with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.

14. Waiver, Severability and Assignment

Veeto's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Veeto may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

15. Modifications

We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, posting on our website). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.